Privacy Policy

Last updated: 26 May 2026

NHOME is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit www.nhome.es, create an account, place an order, contact us, subscribe to our newsletter or use any of our services.

This policy is prepared for our main market in Spain and the European Union, in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish data protection rules. For international customers, we also apply appropriate privacy and security standards where relevant.

1. DATA CONTROLLER

The data controller responsible for your personal data is:

Company: NH GROUP IMPORT AND EXPORT, S.L.
Trading name: NHOME
Provisional CIF: B88789185
Website: www.nhome.es
Email: admin@nhome.es

2. PERSONAL DATA WE COLLECT

Depending on how you use our website, we may collect the following information:

Full name
Email address
Phone number
Billing address
Shipping address
Company details, where applicable
VAT/CIF/NIF number, where applicable
Order details and purchase history
Payment status and transaction references
Delivery and logistics information
Customer service messages and support requests
Account login details
IP address, device type, browser, operating system and website activity
Cookie preferences and marketing preferences

We do not intentionally collect special category data such as health information, political opinions, religion or biometric data.

3. PAYMENT INFORMATION

Payments are processed securely by third-party payment providers such as Shopify Payments, PayPal, Klarna, Apple Pay, Google Pay, credit card providers or other payment services available at checkout.

NHOME does not store your full card number or complete payment card details. Payment information is handled by the relevant payment provider according to their own security and privacy standards.

4. HOW WE COLLECT YOUR DATA

We collect personal data when you:

Visit our website
Create an account
Place an order
Add products to your cart
Contact us by email, form, phone, WhatsApp or other communication channels
Subscribe to our newsletter
Apply for professional or retail partner access
Participate in promotions, campaigns or surveys
Accept or manage cookies on our website

We may also receive data from third-party service providers involved in payment, shipping, analytics, fraud prevention or marketing.

5. PURPOSES OF PROCESSING

We use your personal data for the following purposes:

To process and fulfil your orders
To arrange delivery, shipping, returns and customer support
To issue invoices and comply with accounting and tax obligations
To manage customer accounts
To respond to enquiries and support requests
To send order confirmations, delivery updates and service messages
To prevent fraud, abuse and security risks
To improve our website, products, services and customer experience
To send marketing emails, offers and newsletters where you have consented
To manage professional, trade, wholesale or retail partner applications
To comply with legal obligations and defend our legal rights

6. LEGAL BASIS FOR PROCESSING

We process your personal data under the following legal bases:

Contract performance: when we process your data to fulfil an order, deliver products or provide customer support.
Legal obligation: when we keep invoices, accounting records, tax information or other legally required data.
Consent: when you subscribe to newsletters, accept non-essential cookies or agree to specific marketing communications.
Legitimate interest: when we improve our services, prevent fraud, secure our website, manage business communications or handle customer service, provided your rights do not override our interests.

7. NEWSLETTER AND MARKETING

If you subscribe to our newsletter, we may send you offers, product updates, promotions and other NHOME communications.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at admin@nhome.es.

We do not sell your personal data to third parties.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to make the website work, remember preferences, analyse traffic, improve performance and, where accepted, provide personalised content or advertising.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, will only be used where required consent has been given.

You can manage or withdraw your cookie consent through the cookie settings on our website or by changing your browser settings.

For more information, please see our Cookie Policy.

9. WHO WE SHARE DATA WITH

We may share personal data only when necessary with trusted service providers, including:

Payment processors
Banks and financial service providers
Shipping, transport and logistics companies
Warehouses and suppliers involved in order fulfilment
IT, hosting and website providers
Shopify and ecommerce platform providers
Email marketing and customer service platforms
Analytics and fraud prevention providers
Accountants, tax advisors, legal advisors and public authorities where required by law

These providers may only process your data according to our instructions or their own legal obligations.

10. INTERNATIONAL DATA TRANSFERS

Because NHOME may work with international suppliers, logistics providers, ecommerce tools and technology providers, your data may be processed outside Spain, the European Economic Area or the European Union.

Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer is protected by suitable safeguards, such as adequacy decisions, standard contractual clauses or equivalent legal mechanisms where required.

11. DATA RETENTION

We keep personal data only for as long as necessary for the purpose for which it was collected.

As a general rule:

Order, invoice, accounting and tax records may be kept for the period required by Spanish and EU law.
Customer service communications may be kept while needed to manage the request and for reasonable business/legal follow-up.
Marketing data is kept until you unsubscribe or withdraw consent.
Account data is kept while your account remains active or until deletion is requested, unless retention is required by law.
Cookie data is kept according to the periods stated in our Cookie Policy or cookie settings.

When data is no longer needed, it will be deleted, anonymised or securely archived.

12. YOUR DATA PROTECTION RIGHTS

Under GDPR and applicable data protection laws, you may have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Request restriction of processing
Object to processing based on legitimate interest
Request data portability
Withdraw consent at any time, where processing is based on consent
Lodge a complaint with a data protection authority

To exercise your rights, contact us at admin@nhome.es.

If you are located in Spain, you also have the right to contact the Spanish Data Protection Agency, Agencia Española de Protección de Datos (AEPD).

13. SECURITY

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system is 100% secure. You are responsible for keeping your account login details confidential and for using secure devices and networks when accessing our website.

14. CUSTOMER ACCOUNTS

If you create an account on our website, you are responsible for keeping your login details safe. You can contact us if you want to update, correct or request deletion of your account data.

15. PROFESSIONALS AND RETAIL PARTNERS

If you apply for professional, trade, wholesale or retail partner access, we may collect additional business information such as company name, VAT/CIF/NIF number, business activity, website, professional role, project details and purchasing needs.

This information is used to assess your application, manage your professional access, provide pricing or offers, and communicate with you about business opportunities.

16. CHILDREN’S PRIVACY

Our website is not intended for children under 16 years old. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it where required.

17. THIRD-PARTY LINKS

Our website may contain links to third-party websites, services or social media platforms. NHOME is not responsible for the privacy practices, content or security of those external websites. We recommend reviewing their privacy policies before using them.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect legal, technical or business changes. The updated version will be posted on this page with a new “Last updated” date.

19. CONTACT US

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

NH GROUP IMPORT AND EXPORT, S.L.
Trading name: NHOME
Provisional CIF: B88789185
Website: www.nhome.es
Email: admin@nhome.es